Shipping Rates
Shipping rates vary based on the total cost of your order:
$35: Orders under $100
$25: Orders between $100 and $200
Free: Orders over $200
If you would like to place an order for local pickup with free shipping regardless of order size, check out our chapter network!
Shipping Schedule
Overnight shipping is required for all beneficial insects. Orders are shipped either Tuesdays for Wednesday delivery or Wednesdays for Thursday delivery. We do not offer delivery on Monday, Tuesday, Friday or the weekend.
If you have a delivery day preference between Wednesday and Thursday, please include it as a note with your order and we will do our best to accommodate you. Otherwise, after you place your order, you will receive an email with your scheduled shipping date.
Because the beneficial insects are alive and reared to order, there is at least a 24 hour processing time for each order. So although the beneficials are shipped overnight, we cannot accommodate same day shipments. “Overnight” refers to the time your package is in transit, not the entire order processing time.
We try to ship orders the same week they are placed, however they are subject to the ordering deadlines below.
Order Deadlines
Orders placed by Tuesday at 5pm EST will be delivered by Thursday of the same week (unless otherwise noted on product page).
Orders placed after Tuesday at 5pm EST will be delivered either Wednesday or Thursday of the following week.
Order Changes
You can request changes to existing orders within 24 hours of submission, and we will do our best to accommodate them; however, this is not guaranteed. Products that ship separately will be subject to additional shipping charges at the tier of that product's cost, not the tier of your original order.
Shipping Exceptions
Same week delivery is NOT guaranteed for Cryptolaemus Larvae or our live Lacewing Products (the 1k bottles and bags). To guarantee product availability, these products must be ordered by 12pm EST the Friday before the week you would like them delivered.
If one of your products is out of stock, the entire order will ship together when that product is back in stock. In this event, we will reach out to offer substitute products if appropriate so you can get your order more promptly, or you are welcome to split your shipments. However, split shipments will be subject to additional shipping fees.
Holidays, severe weather, and carrier delays may affect shipping times.
We deliver to all states except Hawaii.
*Please note: We cannot ship to a PO Box.
Refund Policy
Due to the variables inherent in pest treatment and management, we do not offer refunds for treatment failure.
We do guarantee overnight shipping and live product arrival, and we will replace any beneficials free of charge if there is a shipping issue that impacts their quality.
However, we are not responsible for the quality of shipments left unattended by the delivery service. Please make arrangements if you cannot be home at the time of delivery.
Any quality issues or concerns must be reported within 24 hours of receipt by email: DMVb@dmvbeneficials.com. Please include photos and videos of items in question in your email. Do not discard your products, packing slip, or packing materials before checking with us first. We cannot guarantee replacements without appropriate documentation.
Package delays due to address errors entered by the customer, such as typos or incorrect autofill, are not eligible for free replacements. Please double check your address before placing your order.
Learn what to look for when evaluating the quality of the beneficial insects in your shipment